ProAct Hours of Operation
We are a USA based company which means we keep USA business hours. We are located in the CST or CENTRAL STANDARD TIME ZONE (Austin, Texas) which is -6 GMT usually. We do check emails at all hours but your best time to reach us is normal USA business hours: 9AM – 5PM Monday through Thursday. Friday afternoon we are usually off to see friends at the lake or visiting grandkids! Jerry (Tech support) is also a Pastor so please remember he could be visiting at the hospital or who knows what. Sunday's Scott is the Pastor at the Central Texas Treatment Center.
How to Contact Us
The absolute best way is to email us. DO NOT USE THE LINK BELOW FOR TECH SUPPORT - Tech support has it's own page here. Also most questions are in the FAQ's - both are above under the Resources button.
- Email us here for general questions (Do NOT use for billing or cancellation)
- Cancel subscription click here. Please keep a copy of your request for your records! Remember: We have a 5 day cancel policy and our shopping cart automatically notifies you 3 days in advance of your next billing.
- Billing questions click here.
- Change my credit card, expiration date click here.
Our Fax # is 512-255-9910
One on One Session
If you are a subscriber we are available by appointment to do "one on ones" with you to help you out of a snag. To schedule this, just sned me an email with your name, email address, phone number, where you are located and the best time for you. We do these online so it is best if you have a webcam and microphone. Email me here.
NOTE: Tech Support -use the Tech Support page under Resources
"Trading Forex involves substantial risk, is not for every trader and only risk capital should be used."